Privacy policy

Privacy policy

Last updated: October 2026

OutFitT ("we", "us", "our") is a men's clothing store at RB Complex, East Zindabazar, Sylhet 3100, Bangladesh. This policy explains what personal information we collect when you visit our website, order from us, message us or visit our shop, how we use it, and the choices you have. By using our website or placing an order, you agree to this policy.

1. Information we collect
- Contact details: your name, phone number, email address and delivery address.
- Order information: the products you view, add to your cart and buy, your order history, and any notes you give us.
- Messages: what you send us on WhatsApp, Facebook, Instagram, email or by phone.
- Device and usage information: your IP address, browser type, device, and how you use our website. We collect this with cookies and similar tools.
- Payment information: we sell with cash on delivery. If you use another payment method that Shopify offers, the payment is handled by the payment provider. We do not see or store your full card or account details.

2. How we use your information
- To confirm, prepare and deliver your order, and to contact you about it by phone, WhatsApp or email.
- To answer your questions, handle exchanges and refunds, and give you customer support.
- To improve our website, products and service.
- To send you offers and news, if you agree. You can say stop at any time.
- To prevent fraud and keep our website safe.
- To follow the law.

3. Who we share it with
We do not sell your personal information. We share it only when needed with:
- Shopify, which hosts our website and online store.
- Delivery couriers, so they can deliver your order to you.
- Service providers that help us run the business, such as messaging tools (for example WhatsApp) and website analytics.
- Advertising platforms such as Facebook, Instagram and Google, if we run ads. They may use cookies to show you relevant ads and to measure results.
- Authorities, if the law requires it.

4. Cookies
Our website uses cookies to keep your cart, remember your preferences, and understand how the website is used. You can block cookies in your browser settings, but some parts of the website may not work properly.

5. How long we keep your information
We keep your information for as long as we need it to provide our service, keep order records, and meet legal requirements. After that, we delete it or make it anonymous.

6. Your choices and rights
You can ask us to:
- tell you what personal information we hold about you,
- correct information that is wrong,
- delete your information, where we are allowed to,
- stop sending you offers and marketing messages.
To make a request, contact us using the details below. We may need to check your identity first.

7. Security
We take reasonable steps to protect your information, and Shopify provides secure hosting and checkout. No website or system is completely secure, so please do not send us sensitive information such as card numbers or passwords in messages.

8. Children
Our website is not meant for children under 18, and we do not knowingly collect their personal information.

9. Links to other websites
Our website and social pages may link to other websites. We are not responsible for how they handle your information. Please read their privacy policies.

10. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

11. Contact us
OutFitT
Phone and WhatsApp: +880 1410 022639
Email: outfittsylhet@gmail.com
Address: RB Complex, East Zindabazar, Sylhet 3100, Bangladesh