Refund policy

Refund and exchange policy

We want you to be happy with your order. Please read this policy before you buy.

Exchanges You can ask for an exchange within 2 days of receiving your order. The item must be unworn, unwashed, with tags, and in its original condition. Exchanges depend on stock and size availability.

Wrong or damaged items If you receive a wrong, damaged or defective item, contact us within 24 hours of delivery with a photo. We will replace it or refund you, and we will pay the delivery cost.

Change-of-mind returns If you simply change your mind, the customer pays the return delivery charge. Items that are worn, washed, damaged by the customer, or without tags cannot be returned.

How to start Contact us on WhatsApp at +880 1410 022639 or email outfittsylhet@gmail.com before sending anything back. Please do not send an item without contacting us first.

Refunds If we approve a refund, we will send it by the method we agree with you (for example bKash, Nagad or bank transfer). Please allow a few working days.

Items that cannot be returned Items marked final sale, and any item bought with a free gift offer where the gift has been used or removed, cannot be returned unless they are defective.

This policy does not limit any rights you have under Bangladesh consumer protection laws.